FAQ

Where are my photos?

If you ordered online: Online orders typically arrive within 2-3 weeks to the address you provided at checkout.

If your ordered at school: Orders typically arrive to the school 3-4 weeks after photo day.

If you ordered a digital download: Digital downloads typically arrive 2-4 weeks from the order date, to the email you provided at checkout or on your form. Please be sure to check your spam folders.

Why haven’t I received my re-take photos?

For students who re-took their photos and would prefer the second image, the original package MUST be returned to the studio to receive a free replacement package.

If you are mailing a package back to exchange it, please include your name, address & and an email address and phone number. Please mail it to:

Studio-e Photography

39 Everett Dr.

Princeton Junction, NJ 08550

Once the package is received, we will email/call you with instructions on how to select the image for the re-take package.

I returned the order to the school, but I still haven’t gotten my re-take package.

The school may not have sent the packages back to the studio yet. Please check with your school to see what the status is.