Where are my photos?
If you ordered online: Online orders typically arrive within 2-3 weeks to the address you provided at checkout.
If your ordered at school: Orders typically arrive to the school 3-4 weeks after photo day.
If you ordered a digital download: Digital downloads typically arrive 2-4 weeks from the order date, to the email you provided at checkout or on your form. Please be sure to check your spam folders.
Why haven’t I recevied my re-take photos?
For students who re-took their photos and would prefer the second image, the original package MUST be returned to the studio to receive a free replacement package.
If you are mailing a package back to exchange it, please include your name, address & and an email address and phone number. Please mail it to:
39 Everett Dr.
Princeton Junction, NJ 08550
Once the package is received, we will email/call you with instructions on how to select the image for the re-take package.
I returned the order to the school, but I still haven’t gotten my re-take package.
The school may not have sent the packages back to the studio yet. Please check with your school to see what the status is.
I got an 8×10 with my name on it, but I didn’t order anything. What is this?
Every students gets a free 8×10 print with their name and ordering information. This way, parents can still get a chance to see their child’s photo and decided to order online.